Hank Jongen
HANK'S NATIONAL STATEMENT :
"We don't make the rules, we are forced to act in accordance with the laws as set down by Parliament"

from Channel 9 Current Affair - FULL STORY HERE
When Centrelink gets it wrong Centrelink blames you. When you get it wrong Centrelink takes you to court.
AUDIO - New research shows that people taken to court for defrauding Centrelink have often made inadvertent errors FROM ABC's National Interest
BEST COMMENT YET !!!
FROM : Bill Woodstockl: bill.woodstock@hotmail.com DATE : 30 April 2012
Dear Publisher,
This website has forthright views and is presented as a champion of the the people. It is also a vehicle for personal attacks on an individual who is repeatedly identified. So, it the name of fair play, why don't you publish your name and registered address of the website? If you are confident of your facts and rights, why hide behind "the publisher"? It's a reasonable question.
Cheers Bill
Publish your comment: YES Publish your name: YES
PUBLISHER'S RESPONSE :
Dear bill.woodstock@hotmail.com, thank you for your feedback.
A simple whois of HankJongen.com @ http://whois.domaintools.com/hankjongen.com (or another public information service) will reveal my identity as Gordon Craven plus other public domain information about me as registrant of the domain HankJongen.com.
Yes, I agree your request is a reasonable question which I believe I have answered above, however I am unclear of who you are referring to as regards your allegations that I am making personal attacks, i.e., is it Craig Numbnuts (gutless bully of a public servant who's real identity is concealed by Centrelink) or Hank (who serially refuses to respond to matters raised on this website) or someone else????
PLEASE WOULD YOU CLARIFY.
Kind regards
Gordon Craven - Publisher HankJongen.com

Cartoon by Matt Bissett-Johnson for newmatilda.com
Stop Bullying Job Seekers
[FOR POLITICAL OPPORTUNITY]
HankJongen.com - THE UNAUTHORISED by HANK, WEBSITE.

Centrelink is an Australian Government Statutory Agency which represents that it....
"assists people to become self-sufficient and supports those in need"

however... in the process the Centrelink culture
can extinguish that
fire in the belly
for work & life itself in the "Lucky Country"

Oh yes!!! ...we are so blessed to be in the "Lucky Country"
the home of gutless, self-serving political arseholes & the myriad of overpaid, unproductive & tricky Public Servants, SUCKING THE LIFE OUT OF THIS COUNTRY...
(Gordon Craven publisher)
(4 November 2011) The first thing the Australian public should understand about Hank Jongen is that he is NOT "The General Manager" or "Boss" of Centrelink that he allows himself to be falsely represented as, all over Australia for a number of years so as to mislead or deceive the Australian Public. Hank Jongen is merely the General Manager for Communication & portfolio spokesman source (AKA to the Australian public - A Spin Doctor), employed to launder the Centrelink image. This is along with a whole raft of other managers (around 200 or so) in the Dept. of Human Services Portfolio > CENTRELINK ORGANISATIONAL STRUCTURE (from 2010-11 Annual Report)

This is the first in a series of misleading or deceptive Centrelink hoodwinks to be revealed by this website and CentrelinkGetsSued.com
This website launched on 4 February 2010, was initially about seeking further communication and clarification from Hank Jongen on a number of issues considering Hank's statement (see above) on national television about the conduct of Centrelink per its interpretation of the laws set down by Parliament.

However, recently the publisher of this website had the misfortune to experience first hand the Centrelink culture often complained of.
The publisher had to endure false accusations with threatening, grossly intimidating, bullying and aggressive conduct by an employee of Centrelink by the name of "Craig" (who refused to provide his surname) at the Centrelink office at Noosaville in Queensland. The publisher believes that this conduct was an attempt to provoke him into defending himself against imminent violence as he was in fact in fear of imminent violence. Had the publisher physically defended himself, of course he would have been arrested and for certain breached, which is thought to be the motive behind this disgraceful conduct.
The conduct was aggravated by the Centrelink office manager who appeared more concerned at whitewashing the employee conduct, blaming the publisher for it and seemingly making no attempt to discipline the employee.
Accordingly court proceedings against Centrelink (Department of Human Services trading as Centrelink, ABN: 29 468 422 437) and its offensive employee "Craig" are being prepared for:
• Declarations • Orders • Misfeasance in Public Office • Intentional Infliction of Emotional Distress
• Negligent Infliction of Emotional Distress • Civil Assault • Attempted Extrinsic or Collateral Fraud
(cover up)
• Restitution • Damages / Nominal Damages • Aggravated Damages • Exemplary Damages
(to charity)
Oh and of course... as always, Centrelink's Hank Jongen remains silent!!
A RECORD OF COURT PREPARATIONS ARE AT : CentrelinkGetsSued.com

QUESTIONS TO BE RAISED :
1. Does Centrelink provoke breaching by -
(a)
Disgraceful conduct similar to above?
(b)
Failing to send appointment letters or sending letters to arrive on the day of the appointment?
(c)
Forcing customers to re-visit the same Job Service Provider when there has been a clear breakdown in working relationship, or where a complaint has been made against the Provider for breach of the Code of Practice or Service Guarantee?
(d)
Requiring the customer to comply with useless, inept, futile, degrading, non-employment goal or oppressive conditions to receive a continuing payment.
(e)
Clearly inept, belligerent, antagonistic or unhelpful decision making?
(f)
Making arbitrary decisions seemingly unsupported by legislation (Ultra vires) or judicial decision, and then refusing to provide details of the legislation or judicial decision?
(g)
Simple Simon attitudes by Authorised Review Officer (ARO) reviews, where the ARO is unable to understand and provides a NumbNuts (A medical condition whereby the sufferer has restricted blood flow to the genital region due to having their head jammed up their own ass) response to what you are complaining about (SOURCE).
(h)
Any of the conduct encompassed by this legislation ADMINISTRATIVE DECISIONS (JUDICIAL REVIEW) ACT 1977 - SECT 6 in the circumstances required by the Commonwealth Public Servants Code of Conduct?
SUBMIT YOUR EXPERIENCES HERE
2. Do employess of Centrelink have breaching competitions? (e.g. prizes for issuing the most breaches) SUBMIT YOUR EXPERIENCES HERE
3. Does Centrelink raise debts illegally by falsely labelling customers as welfare cheats? SUBMIT YOUR EXPERIENCES HERE

CENTRELINK EXPERIENCES from DSPoverseas
• Absolute pity they are all not like Sue, Sue a champion of service delivery
• "Blaming the victim is, apparently, good for business"... Centrelink and the government "don't give a shit"
VENT YOUR SPLEEN
OR
PUBLISH A QUESTION TO HANK
ONLY VENTINGS or QUESTIONS THAT ARE GIVEN CONSENT FOR PUBLICATION CAN BE PUBLISHED.
HANK PSM (Public Service Medal (Australia)) don't ya just luv it!!!
REFUSES TO RESPOND TO THE ISSUES RAISED ON THIS WEBSITE.
ACCORDINGLY... QUESTIONS RELATING TO CENTRELINK'S INTERPRETATION OF THE LAWS OF PARLIAMENT REMAIN UNANSWERED
 
DATE : 25 June 2012
Dear Hank, my 18 year old grandson has been denied the disability pension by Centrelink in Launceston, Tasmania and I feel that this is wrong. He is in a wheelchair permanently will never be able to walk, and has problems with his muscles from the waist down. He has to clean himself during the day as he hasnt got a lot of control over his bowels. Launceston Centrelink wont give his a disability pension cause they think he can work. Wherever he goes they would have to have a disable toilet for him and a table for him to get changed on. Most places dont. This young man has enough on his plate without being denied the right to have what he deserves. If you can help in anyway it would be greatly appreciated. My grandsons name is Steven Dobson and his address is 1/24 Dunning Street Invermay 7250 Tas. Thanks Hank for any assistance. Marcia Dobson
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 17 May 2012
HANK! IF CENTRELINK WAS YOUR " HEART " YOU WOULD BE DEAD!!!!
BECAUSE IT DOES NOT WORK!!!!!!!!!!!!
I NOW ONLY HAVE ONE WEEK LEFT BEFORE I START INTENSIVE CHEMO AND STEM CELL REPLACEMENT, AND I HAVE STILL NOT RECEIVED ANY SICKNESS BENEFITS.
PLEASE TELL ME WHY YOU HAVE ME AS " HOMELESS " WHEN I HAVE BEEN LIVING AT THE HOME ADDRESS THAT YOU HAVE ON FILE AND HAVE BEEN FOR THE PAST FOUR YEARS! WHAT A LOAD OF CRAP!!!!
I MAY HAVE TO MOVE TO " HOME ISLAND" TO GET ANY RESPONSE FROM YOU AND / OR YOUR PEOPLE, CAN YOU TELL THAT I AM NOT HAPPY! I CAN BE REACHED ON 0458342056
DARYLL PLUNKETT
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 17 May 2012
Through no fault of mine, I was placed in the "care" of recoveriescorp. I did EVERYTHING to the letter, yet here I am, another victim or welfare cheat caused by some over paid and under skilled centrelink "person" About 9 months ago I wrote a letter requesting an explanation, YEP as expected, nada, pou te hou, nothing. Mr Jongen, I strongly resent being called or labelled a welfare cheat by you on National TV. John Williams 421-419-154A I am now under DVA QNSS0657
john williams
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 10 May 2012
What do i have to do Hank? I am currently fighting cancer and waiting for details of my claim for sickness allowance while i am in hospital! It feels like the " boat people" are better looked after than me! What do i have to do?????????? to get a straight answer from you and/or your people.......... Daryll

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 20 April 2012
This couldn`t be the same "Craig"?..... This Craig is a recent "team leader" at an office of Interrogations and Stupidity,known as Centrelink in Melbourne.I was told wrong information by this bully and when I questioned his authority,he approached me and stood 5 inches from my body in an intimidating manner,and said "to leave the building".Of course I complained to CCR and received a phone call from the Manager who told me, NO, the information "Craig" shouted at me was WRONG!. My question to Hank is why this "Craig" still in this position of a "team leader"? Its quiet apparent watching him,he is unsuitable and unstable (as I experienced first hand),to work with the general public.And more importantly he is giving wrong information to centrelink Clients! 
John

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 19 April 2012
Well, Centrelink rang mental health who rang DoCS after I complained that the father of my youngest child would not stop abusing me that he had to pay Child Support. A lot of bad things happened but in the end DoCS took the child from Kindergarten class room and gave her back to the father. Three children previously were not this mans but next one up, 10 years older than youngest, had run away from home after mum left many years of abuse from this man to self and other children. Teen was living with family members who were supplying drugs and allowing molestation of 14 yr old, Centrelink was supplying 340.00 per week living away from home allowance to drug dealer/pedophile consort, plus DoCS supplying unknown amounts of support. Mum was told kid could do what she wants, live where wants, mum rang NSW police, Centrelink, DoCS constantly for help and support but instead got youngest child taken by DoCS, debt for older son, and two years later teenager now 16 (almost 17) ringing her to please come get her as they had thrown her in a DoCS refuge at Cessnock. Had drug withdrawal, had been raped and molested. Today, almost one year later, Centrelink cuts child off each month for new reason, mum has rehabilitated child ie no drugs/no alcohol/ no sex abuse/ back in study, but Centrelink keeps cutting child off payments. Mum lives on pension for PTSD (ie: crazy person) after Centrelink officer rang mental health and DoCS about mum being abused by ex and them taking two youngest kids away, mum ended up homeless had to go to ON TRACK to get help to get back into a rental house. Today mum hears that Centrelink is to be dumped by a liberal Aussie government. It is just like hearing for the millionth time, its your own fault, you dont deserve to live in Australia even though you were born here.
Kath

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 16 April 2012
I am a 53 year old disability pensioner with lymphoma. I do not have to seek work but I cannot survive on the pension. Voluntarily I sought out a job network PROVIDER!. After 12 months of asking for financial help with a course to update my current skills of teaching computers, I paid for it myself, needing to save for it over a period of 6 months. While attending the job network PROVIDER, ROCKYBAY DISABILITY EMPLOYMENT SERVICES, I was shown how to read the employment section of the newspaper by a Graham Ladyman, all of 23 years of age. After my last attempt to ask for financial assistance I was exited from the job network PROVIDER. My mobility allowance was cancelled although I was looking for work and studying. I rang the mobility allowance dept in Oct 2011 and as expected no one answered the phone. I have been to members of parliament, the manager of centrelink in Fremantle none of them have been able to get the mobility allowance dept to answer the phone. I have written to julia gillard that was a waste of time! All I want is for some useless public servant to get permission from their union to answer the phone. All public servants are our NATIONAL DEBT!! Not the unemployed!
Nadia Compagnon

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 1 April 2012

• Reliant on a Centrelink pension?
• Thinking of taking a holiday overseas?
BEWARE OF CENTRELINK INCOMPETENCE SPOILING IT FOR YOU > THE AGE - All foreign to crew at Centrelink


HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 31 March 2012

Vulgar and Venal Centrelink conduct, LIFTED FROM DSPOVERSEAS You can fight C/L and win :
....Once Welfare Rights (WR) had contacted Centrelink (C/L) the couple were called into the C/L office and told by the interview officer that if they continued with the complaint to WR, that the husband would be deported, the husband had come to Australia with his mother at the age of one year old and had been called up to the army during the Vietnam war and here was this C/L jerk making threats about getting him deported, then he turned to the wife and threatened her if she continued that he would have her sent to jail for the rest of her life...... MORE

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 16 March 2012

For the purpose of initiating court proceedings against an employee of Centrelink for personal injury, and the pre-court procedure as required by the Personal Injuries Proceedings Act 2002 (Qld), an FOI application has been lodged to find out the correct name and address of the Centrelink employee (called Craig NumbNuts in the interim - SEE CRAIG's MELTDOWN BELOW) so that he can be sued. Centrelink's FOI branch require 60 days (extended from 30 days) to do that because they need to "consult" with Mr. NumbNuts to see if he objects. SEE HOW THE COVER UP IS GOING

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
UPDATE >>>>>>> DATE : 11 April 2012 Well well after 60 days of FOI bullshit...... Mr. Craig Numbnuts must have decided that he objects to having his name and address being released to me, when as a Centrelink public servant he threatened me at Noosaville by uttering the following words into my face :
• “I will fix you”;
• “Believe me, I can and I will make it my business to fix you”

The excuse provided by Department of Human Services FOI (Surfers Paradise Qld branch, AKA Centrelink), is that their employee would suffer a substantial adverse effect on his management or assessment of personnel by the Commonwealth.
EDITORS NOTE : That's why the FOI was made... to reign in this prick!!
It seems that Mr. Numbnuts doesn't actually have any balls at all... to go numb.
more at : Centrelink Gets Sued
DATE : 2 February 2012
i am interested to know several things.. centrelink have just told me i have an 80,000 debt. for over the past 7 years.. centrelink were told in person i was working every time i changed jobs they were notified..however there is nothing on my cl file to prove this..my kids were doing paper rounds and as under age the money was going into my acct apparantly this is still considered my income. The girl who has been contacting me from townsville office is rude and threatening, i have asked for a review of this decision however was told yesterday it was not recorded,,why??? I asked for a different officer to review my overpayment 6 months ago this has not occured.. how is it when cl are notified of people working they fail to record it on your file, thus the person hit with huge bills..this is stressful and having a huge mental effect on my health which cl know is fragile...i am at my wits end i call cl placed on hold for 20 minutes therefore using all credit on my ph...and yet the girl at centrelink continues to harrass me, what do i do.. no records to state they were notified i was working..no independant review officer records of request,,same girl calling and being offensive. doesnt seem to matter what you do to do the right thing, you are still at fault.. its becoming a witch hunt, i think ill have a heart attack if this continues. the i spose they will continue the witch hunt with my kids.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 26 December 2011
Is there any chance of receiving payment for a cancelled PES Supplement that was cancelled by centrelink before my course completed. As the payment was cancelled I was forced to get loans from the local Pawn shops to augment my income. I currently have over 15 pawn shop loans due to this cancellation. What brainiac a centrelink is of the opinion that a TAFE Diploma course that runs over a year and a half will be completed in the first 6 months. I am referring to TAFE course 19043. Run at west Wollongong campus during 2010. I have sought legal advice but because i did not lodge a complaint before the "time" ran out i was not able to get this money that i needed and still need. I was then given a "Application for Compassionate payment" form. Is there any centrelink Representative that will sit with me and help me fill out the form or perhaps just discuss the situation with me, an ARO Authorized Review Officer does not apparently have the appropriate authority to do anything. I would like to sit and discuss my compassionate payment predicament with someone who can make a decision, and not have forms sent back and forth, with debate opened as to weather or not i filled in some part of the form correctly.  
 
If assistance is required for a recipient of a Pension why do I continue to get crap from centrelink. It seems like a nice job, sit on ass all day, talk to people, do as little as possible to help anyone including pensioners. These people need a short/long Ethics course perhaps? 
 
my centrelink number is 206511296T 
 
Incidentally for the time i was not paid - last six months of the course I received no marks below Credit level. I am not someone who like failure and wasting time, just to get an extra payment! 
 
Also in regards to compassionate payment, I am currently unable to use most of my centrelink payment because of the interest charged buy the loan providers that i was forced to utilize because of centrelink's inadequacies.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 13 December 2011
TO: Centrelink, Reply Paid 7800 
Canberra BC ACT 2610 / international.services@centrelink.gov.au 

Over the past years we have sustained a lot of damage based on what is today known as a fare to assume judgment from Centerlink review section 4 years ago. Although this is recognised today as having been an error by Centerlink review section Adelaide the damage done is not compensated for. 

What do you suggest we do about these losses? Before we seek criminal prosecution upon those responsible. Accountability will be requested.  

Thank you,
Oswald Bruggemans - South Australia

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 18 November 2011
Hank, 
Why is it that a 19 year old who's recovering from a serious elbow surgery two months ago is still on Newstart, and still getting hounded to look for work when he clearly is unable to work? I'm also homeless, but knowing centrelink...it's a two second 'poor you'. What am i supposed to do? This is pathetic. The day i kill myself due to this welfare system and bullying is the day i hope you step down. God help this 'wonderful' country :(

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
POSTED : 8 November 2011
Senate Standing Committee on Community Affairs
BUDGET ESTIMATES - 2 JUNE 2011 ANSWER TO QUESTION ON NOTICE
Senator FIFIELD to Kathryn Campbell SECRETARY Dept. Human Services regarding HankJongen.com
Instead of addressing the issues raised on this website, Senator Mark Arbib (I'm no faceless operative & Arbib revealed as secret US source) identifies himself with this website by calling it "Obviosly Offensive" SEE : Senate Standing Committee on Community Affairs
DATE : 28 October 2011
It must have been Hank's unlucky day. While performing his spin doctor duties as communications manager for Centrelink, Dr. Hank gets on talkback radio in Brisbane to tell us all how wonderful Centrelink is.

About the second or third caller was a lady aged pensioner who was also the carer of her disabled husband. She calmly explained in detail about the atrocious service she received from Centrelink Toowoomba. She detailed how the staff were rude and unhelpful while she waited to be attended to and when that finally happened a Centrelink staff member slammed the documents she had provided onto a desk and told her in a rude manner that she should have provided photocopies.

The elderly lady said that the conduct made her feel most upset and that when she got home she had a good cry. "Centrelink staff are lucky enough to have a job", she said, "why can't they be more compassionate to those who don't."

I was distressed by the plight of the elderly lady and Dr. Hank didn't seem impressed either, he also appeared to have some discomfort. However instead of arranging to get the lady's details off air he said he would "speak" to the Toowoomba office about it, and went on to detail what "should" have happened like when he recently paid a "surprise" visit to Centrelink at Beenleigh (as if that shiny chome dome of his together with his minders, would not set off the bloody fire alarm!!).

Dr. Hank then described how he experienced a wonderful "meet & greet" service at Beenleigh and this is what "should" have happened to the elderly lady.... yeah right Dr. Hank.

Of course this interview was NOT recorded on Podcast by the radio station (perhaps it's cash for comment???).

SO MY QUESTIONS TO Dr. HANK ARE :
1.
Being just a spin doctor, do you have actual authority to discipline a public servant?
2.
What are the details of your contact with Toowoomba office?
3.
What was the outcome of your contact with Toowoomba office?
4.
Why don't you tell these sort of stories on your Facebook pages and other propaganda outlets of yours, instead of concentrating on the ones you want us to hear while being silent on the ones that you find uncomfortable?

BTW. Am I able to tender for Barrista services to your national "meet & greet" program?

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 25 October 2011
I wanted to contact centrlink so obviously I went to the website. Whoever designed it had the intention to discourage people from contacting centrelink. How difficult can it be to have simple phone no. up front. What did I do next I went to the white pages I suggest you lift the white pages content onto your website upfront.

If you are the CEO I suggest you resign and let someone with at least high school intelligence take over and start by improving the ease of doing business.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 21 October 2011
Dear Hank
Why do you continue to allow Centrelink employees to act in ways which are fraudulent, illegal and then mentally and emotionally abusive on top? This same bullying tactic is often used by your staff to prevent further questioning of corrupt actions of other staff, by the victim.  
 
If you really wanted to fix these issues, you should xxDELETEDxx the Commonwealth Ombudsman and Privacy Commissioner's Office to also break the laws, to enable them to cover up for your department's corruption.  
 
Your salary amounts to welfare xxDELETEDxx. Your job description involves working for a department which issues welfare payments. Your job description is not to xxDELETEDxx your staff to find illegal ways to deny those payments to the people who are legally entitled to them. Therefore, you should not be paid, and should be fired immediately.  
 
Other wasted pay packets are your ARO's and both of the Social Security Tribunals, which only find ways to cover up for corruption by your staff, and endorse whatever creative story they have come up with to deny a person a payment.  
 
Why don't you weed out some of your more corrupt employees and put an end to it all, instead of letting it breed out of control? 
 
Does the majority of tax paying Australians really understand that for nearly every person on a welfare payment, you are paying almost the same amount of money to a privately owned company to spy on that person, without really doing anything towards finding them a job. More people taking home a pay packet for defrauding our country. 
 
Get rid of the leeching employment agencies. Make them find employment for their clients, and only be paid once they have. Make the hiring company pay for the service, instead of the government pretending that they are doing it for those unemployed people.  
 
The whole of DEEWR is corrupt, filtering down through your department and those agencies contracting to you. We are sick of it, and demand an end to it.  

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 18 October 2011
I think I can speak with a bit of knowledge on this having worked for Centerlink for 12 years.

The first thing you have to accept is the staff couldn't care less about the people that walk in the door. They are just public servants who are paid to do a job and unfortunately a great deal of them have very poor people skills. Just treat Centerlink for what it is a Government department that pays you a small amount of money to get you through till you find employment. (As for pensions, family payments etc. that is a whole other ball game). The training that the staff receive is minimal and most training consists of word of mouth training from one staff member to another that eventually becomes corrupted. You can prove this to yourself my writing out a list of 10 or so questions relative to your situation something that has specific answers, then call Centerlink say half a dozen times and ask your questions and make note of your answers. (This works better if you don't give your name just a general query), I will guarantee that the answers will not be the same, you may score one or two that will be similar but generally they will contradict themselves.

If you bring to their attention that the last time you called that wasn't the information you were told you will be advised that the previous person must have got it wrong.

Employment Agencies in my opinion are predominately steering people into to short term casual contracts. Very few will actively pursue full time employment for you unless you have job specific qualifications. You will see the same job offered over and over again at many agencies, which is a waste of time for anyone seeking employment as it is just a process for the government to advise that there are x amount of jobs out there but the reality is there isn't, it's the same job counted over and over again.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 15 September 2011 - AMENDED 17 October 2011
INVESTIGATION
INTO CENTRELINK'S INTERPRETATION OF THE LAWS OF PARLIAMENT
AND THE SAGA BEGINS....
A Centrelink Customer aged 63 with medical disabilities and no assets worth mentioning, is endeavoring to develop a non-profit making business (a company) into a profit making business and become self-sufficient.
30 May 2011 Customer provides a profit & loss statement to Centrelink.
June 2011 Centrelink DEEMS there is profit and attrubutes this as income to the customer but does not advise the customer of what has happened and just reduces payment to the customer accordingly without any notice or explanation.
12 July 2011 Customer complains to Centrelink, as the business is in fact not profitable and that in fact he now has even less money to live on since Centrelink's DEEMING.
15 July 2011 Centrelink's Complex Assessment officer Margaret S. Heath at Toowoomba, advises in writing the following statement to support Centrelink's reduction of payment:
“The income from one activity is not offset against a loss from another activity even if earned under the same business entity”
  Customer does not own any property but the business (a company) leases a property for the business purposes and sub-lets (rents) part of that property to supplement revenue. It appears that Centrelink wishes to deny the Customer the right to claim the deficit between the rental paid for the business lease and the rental income of the business sub-letting, approximately $800-00 per month and not provide the legislative basis for this apparent rort by Centrelink.
CUSTOMER IS APPARENTLY BEING PENALISED FOR WORKING 7 DAYS PER WEEK AND TRYING TOO HARD
22 July 2011 Customer cannot understand why legitimate expenses cannot be offset against the business revenue, and faxes Centrelink a letter requesting a Review or Explanation:
"please would you particularise the legislation and relevant section/s and/or judicial decision/s that provides the authority for this statement"
18 Aug 2011 NO response received from Centrelink and Customer complains to Ombudsman regarding the non-response.
7 Sept 2011 NO response from the Ombudsman. Customer rings Ombudsman for update and told call will be returned as officer handling matter (Carolyn Cartwright) not at her desk. NO call was returned.
12 Sept 2011 Customer receives letter from Centrelink dated 7 September advising that fax of 22 July was not received until 2 September. Customer has a receipt of Centrelink receiving the fax on 22 July and accordingly considers that Centrelink has LIED to him.
The letter contains 5 paragraphs of rhetoric elaborating on various section of legislation that do not provide the basis for its statement thus, AVOIDING THE ISSUE. The letter also states:
“Offsetting of rental income is not allowed for Social Security purposes between rental properties or rent and other business income”
It appears... that this is a re-statement of the original statement of 15 July, which again fails to set out the legislation or judicial decision/s to ground this statement.
15 Sept 2011 Customer makes a further complaint to the ombudsman regarding Centrelink's equivocation i.e., avoidance of an issue.
11 Oct 2011 NO response from the Ombudsman. Customer rings Ombudsman for update and told call will be returned as officer handling matter (Carolyn Cartwright) not at work today. NO call was returned.
  As customer has received zero response from Ombudsman regarding 2 complaints, customer considers Ombudsman to be a wank.
14 Oct 2011 Customer receives letter from Centrelink again avoiding the issues and requiring customer to change the business model of the company to accommodate the agenda Centrelink wishes to impose. Customer is threatened with being kicked off Newstart for non-compliance. Customer will not be intimidated, will not and can not comply with such a demand as it would require a retrospective material change of company facts, which is considered by the customer to be illegal, unethical, immoral and not at all in the best interests of the customer or the company.
 
FEDERAL COURT PROCEEDINGS (Judicial Review) TO BE FILED
COPY OF LETTER DATED : 17th October 2011

TO : CENTRELINK COMPLEX ASSESSMENT - BY Fax 07 4694 0299 and 1300 786 102
and BY Reply Paid 7819 CANBERRA BC ACT 2610
ATTN : M. S. Heath - COMPLEX ASSESSMENT OFFICER, TOOWOOMBA
QLD

Dear Centrelink,
I refer to your letter dated 11 October 2011 with attached forms, and also previous correspondence on this matter.
In that letter you have threatened to stop my Newstart Allowance for non return of the said forms by 1 November 2011.
I am writing to inform you of the following :
1.
It is not possible to return the said forms to you because I can not comply with such an unreasonable demand as it would require a retrospective material change of company facts and the company business model together with providing a false perspective of the company creating associated taxation issues. As such you have put me in an impossible position by your intimidation and negligence in trying to save the taxpayer a few dollars.
2.
Despite my advice to you in my letter of 22 July (and other correspondence via the Ombudsman) that the rental income and expenses of the entity are in fact NOT a separate business to that of the core business of the entity and the rental expenses are incurred in the gaining or producing the income of that entity, you have
(a) failed to acknowledge my advice;
(b) nor have you apparently turned your mind to considering it.
3.
The said forms are totally inappropriate to the company business model and in any event I cannot get past questions 7 and 8 of those forms.
4.
My letter “REQUEST FOR REVIEW OF DECISIONS” of 12 July and faxed to you on 12 July and again at your request on 14 July, was a result of your failing to inform me of the reasons for your deemed income increase of $300-45 (an income which does not exist), leaving me to speculate as to what was going on. Had you bothered to properly and adequately inform me at the time of what was going on, the current saga that has developed may well have been avoided.
5.
To assist me with informed decision making, you have serially failed to clarify or provide the details of a legislative or judicial basis for your comment which underpins your assessment of the company income:
“The income from one activity is not offset against a loss from another activity even if earned under the same business entity”.
6.
In my attempt to address the situations of your failures at my quarterly appointment with Centrelink Noosaville on 13 October 2011, I was assaulted by a staff member colleague of yours.
7.
Due to your intimidation, negligent and belligerent attitude and this assault, I will be filing an Application in the Federal Court of Australia for a Review of conduct in this matter pursuant to section 6 of the Administrative Decisions (Judicial Review) Act.
8.
I should imagine that the cost to the taxpayer in the protection of my rights will be far in excess of the trivial savings to the taxpayer that you are so zealously and wrongly contriving.
9.
That Application will be seeking declarations and orders, and will also request the Court to address associated matters within its accrued jurisdiction. Those matter will include allegations of Breaches of Statutory Duty by yourself and Centrelink staff at Noosaville in the circumstance of my listed medical conditions as set out in my Centrelink Job Capacity Assessments. You are responsible for aggravating those medical conditions together with severely hindering my ongoing expansion of work duties and development of the company and damages will be sought together with aggravated and exemplary damages.
TO BE CONTINUED...

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 13 October 2011 as amended @ 6-30pm
VISITING CENTRELINK IS A HEALTH HAZARD !!!   "CRAIG'S MELTDOWN"

COPY OF LEGAL NOTICE TO CENTRELINK

TO : HANK JONGEN CENTRELINK hank@centrelink.gov.au   hank.jongen@humanservices.gov.au
and
Alan Davidson - manager Centrelink Noosaville BY FAX : (07) 5473 8299

RE : CONDUCT OF CENTRELINK OFFICER NAMED “CRAIG” IN NOOSAVILLE OFFICE

Dear Centrelink,
Further to my visit to Centrelink Noosaville today (13th October 2011) at 7-35am where your employee named Craig (who refused to provide his surname) displayed attitude and conduct that in my opinion consisted of numerous breaches of statutory duty required by a public servant.

A quick summary of events :
1
Craig told me several times in a manner that I found incorrect, offensive and intimidating that he was canceling my Newstart Allowance for not looking for work outside my current employment.
2
I pointed out that according to my Employment Pathway Plan I was not required to look for such work, (which the manager stated later to me was in fact correct and that Craig had been mistaken).
3
I then pointed out to your Craig that you can do that, but IF there is any negligence in your conduct I will sue Centrelink and sue you personally.
4
Craig (amongst other things) then stated the following words to me, or words to the effect;
  (a) I will fix you
  (b) Believe me, I can and I will make it my business to fix you
  (c) Removed his glasses and stated “look into my eyes” stood up, towered over me as I was sitting and repeated the words 4 or 5 times in a provocative and aggressive manner at my face “I will take you on
  (d) He then rushed of whining (about being threatened) to the Centrelink Office Manager (who did eventually provide me with some accurate facts, and attempted a whitewash of Craig's conduct).
5
As a result :
  (a) I felt in fear of violence by Craig;
  (b) I felt bullied and intimidated by Craig;
  (c) My voice was shaking I became confused and I had severe concentration problems driving home in my car;
  (d) I remain stressed and likely to not carry out my work duties for the rest of the day.
6
Considering that Craig had access to my Centrelink Job Capacity Assessment which clearly state (as a 63 year old) that I suffer from medical conditions that would be aggravated by this sort of conduct, it is my opinion that the conduct is grossly negligent.
NOW TAKE NOTICE
Please would you retain your video surveillance record of my visit this morning for potential evidence in court that may be presented at request or by subpoena.
AND TAKE FURTHER NOTICE
Now that you have been given notice as above, please prepare for the said video to be accessed under an application pursuant to Freedom of Information legislation.

• Online FOI request for customer file and video footage filed at 6-24am on Friday 14 October 2011
http://www.humanservices.gov.au/corporate/freedom-of-information/index#N1007F
  ASSAULT BY CENTRELINK STAFF MEMBER
<< COPY OF LEGAL NOTICE TO CENTRELINK NOOSAVILLE dated 16 October 2011
  REGARDING ACCESS TO VIDEO FOOTAGE UNDER FEDERAL COURT RULES
TO BE CONTINUED... FEDERAL COURT PROCEEDINGS ARE FILED : CentrelinkGetsSued.com

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 4 October 2011
Dear Hank, 
As you no doubt know, many people are entitled to benefits they prefer not to claim, often because the process of applying or the title of the benefit is diminishing in some way. 
 
Certainly it saves the Government extra expense but the entitlements can benefit the recipient in their daily life and society in general which is surely the purpose of 'welfare'. 
 
A title like 'newstart' is good, so also 'job search'. 'Family payment' is good. 'Family allowance' is not. If the titles accord the citizen sufficient respect, there is much personal benefit. A person's self esteem is very important to them. 
 
Changing titles like 'pension' and 'youth allowance' is difficult. Some states use the term 'seniors'. A huge leap from 'old aged pensioner'. 'Elders' surely would be even better? My daughter is not a 'youth' but rather a young person.  
 
I believe it is possible to rename most benefits so they accord everyone their dignity while enabling Centrelink staff sufficient clarity. 
 
I have stood in many Centrelink queues over the years and observed the positive changes and greater sensitivity in the exchanges. However, if I may make a further leap, the language of communication between representatives of all Government departments and the citizenry might well benefit from another healthy revision. I would offer suggestions if they were welcome.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 10 September 2011
Dear Hank Jongen  
What are you supposed to do when Centrelink makes a HUGE mistake & then covers it up & won't fix it?. 
 
What happens when Centrelink bill you for a debt that was caused by an inept investigator who couldn't use logic or do the math? 
 
What happens when a person truthfully declares earnings & hours worked but because of "out of the ordinary" circumstances involved (too hard), the inept Centrelink staff member, takes those rightful welfare payments back. 
Then brings on board other work mates to help cover the mistakes up.  
Then when you kick up a fuss & deny the accusations they all get together out of Spite & fabricate new debts against you. These debts where eventually dropped because this time around,too many people where watching them. Is that fair & Honest? 
 
What happens when Centrlink accuse you of contacting them and giving false information even though you constantly deny that accusation?  
The answer to this question is that Centrelink then blatantly accuses you of lying to them.  
They then dig up a contact CRN as their evidence to try and pressure you into admitting something that you didn't do. 
 
Then, what does Centrelink do when it is discovered later that the CRN evidence that they based their entire investigation on for that period was not even YOUR CRN?  
They ignore it & continue to Bill you for the debt regardless of the evidence at hand. 
 
I am sure that debt never existed & that it was a stitch up because I would have had to have done what Centrelink implied for it to exist. But that was was proven to be 100% incorrect. 
 
What happens when your full TAX records obtained from the ATO for the debt periods in question show a totally different amount to what Centrelink have used to determine your debt? 
 
The answer to all these & many more questions about a Centrelink Integrity Department Witch-hunt against me is that they hide it & use a biased appeals tribunal process that will not even let you present important details as evidence. That's right, I was not allowed to present ATO figures as evidence & the CRN fiasco was ignored too. 
 
I was scammed by Centrelink,their freedom of Information department & their Woodridge Integrity department but Centrelnk won't investigate my claims & couldn't give a dam about the situation that has occurred. Is that fair or honest? 
And Why won't Centrelink investigate? Are they afraid of, or do they already know what it will turn up. 
 
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
MESSAGE FROM HankJongen.com
TO :
Hank Jongen public servant, General Manager (Communication) of the Centrelink bureaucracy,
AND : the GEEZERS at PARLIAMENT of AUSTALIA @ http://www.aph.gov.au, (taken from IP addresses) who monitor this website.
You are always welcome to CONTACT this website to find out more personal details regarding the people who post comments.
DATE : 9 September 2011
Hi Mr Hank Jongen, I am on the disability pension and as a taxpayer i would like to see Centrelink re- structured to save the Taxpayers at least up to 40-50 % of the total amount government Pays to keep Centrelink in operation. Now you may say Taxpayer! I say yes . "Even though i am on a Disability pension 10% of my money goes to goods and services Taxes which is a tax i pay and goes towards the Government coffers which help pay for your job " 

Some might say thats not much tax you pay? But i say thats more than some businesses who actually run at a loss and pay no tax while compounding asset's. They call this money poor asset rich (when the time comes to sell) This is also empire building. 
 
We all know that Centrelink needs transparancy and one of the most important governenment legislation thats needs to be passed is that Centrelink has a statutory time to process reviews and not leave Centrelink customers going hungry or without medication in a ongoing basis where centrelink says that " your claim is being processed" We know that the private sector can sort things out ASAP so why cannot the government agency such as centrelink do such.

GST Taxpayer

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
Thank you for your question, GST Taxpayer.

We anticipate taking your proposal on-board and that it will enable us to significantly value-add to the process of establishing a suitable selection-process for identifying and targeting better outcomes associated with broadening our horizons in terms of forward-thinking and a collaborative approach. Once joint sign-off has been achieved (forecast for October 2015), we can move forward and work with a think tank committee to evolve our way of thinking and better formulate a selection of protocols that will enable us to form an apparatus comprised of contracted advice based on sole-desired outcomes to identify a suitable approach to broaching the issue.

SIGNED : Hank
(well not really... but due to being serially ignored by the Shrinking Hank, we made this one up instead :-)
DATE : 29 August 2011
In late 2010, my Single Parenting Payment was suddenly cancelled even though I had 50% shared care of a 5 and 7 year old. 
 
Under Social Security legislation, only one parent can be awarded "primary carer status" and only one parent can receive the Single Parenting Payment. As my ex-wife applied for the payment after recently quitting her job, they totally cancelled my payment and gave it to her as she "would recieve a higher amount of PPS" and would be in "more need of income support". An appeal with the SSAT created the same outcome, even though at the time I earned only $23000 per year. 
 
I have since tried to re-apply as circumstances change. Despite her getting married, living in a house her parent's purchased, working 2 casual jobs and starting a printing business, they still deem her as "needing more of a favourable outcome" - rejecting my application to be a "primary carer" and get the single parenting payment. 
 
I have written to numerous politicians and DEEWR workers all with the same result - nothing will change. Even though I care for my kids every 2nd week, earn only $39000 a year, feed them, clothe them the legislation still stands - the one who the FAO determines is in more need of the "primary carer" status becomes the primary carer and the other isn't - and is rejected from receiving the Parenting Payment. 
 
This is a totally unjust situation that I suspect affects all single parents in 50/50 care situations - particularly men.

Chris

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 19 August 2011
TO:
Gary Hardgrave, http://www.4bc.com.au/drive
4BC radio Brisbane


I was listening today (Fri 19 Aug 2011) to your talkback guest appearance of Hank Jongen, manager for Centrelink. Unfortunately, I have been unable to find a recording of it on your website.

I noticed that when Hank got to a difficult issue, such as the elderly lady who has to continually submit onerous quarterly forms to Centrelink despite the fact that nothing will change until she departs this planet, that Hank resorts to words of the effect,...." We don't make the rules, we are forced to act in accordance with the laws as set down by Parliament" .... as published on the http://HankJongen.com (unauthorised) website.

Now Gary, Hank to the best of my knowledge NEVER CITES those laws (ie, sections of Australian legislation) to support the Centrelink interpretation and administration of such laws, and refuses to respond to this issue via the HankJongen.com website.

Considering the recent substantial chastising (systemic weaknesses and in particular lack of transparency) of Centrelink by the Commonwealth Ombudsman (links at HankJongen.com [SEE BELOW]), I am of the opinion that Hank is in the job of continually ducking this issue of what I see as unreasonable arbitrary decisions by Centrelink, that (appear to me) to be unsupported by legislation and a waste of taxpayer funds in administration.

Considering your potent interrogation of those that you feel deserve it, I was disappointed that you did not see fit to challenge Hank's waffle (as I see it).

Gary, I don't agree with a lot of what you have an opinion about, but I do enjoy your show when I happen to be out driving after 3-00pm on weekdays.

Kind regards,
Gordon Craven
COPY : http://HankJongen.com

GARY HARDGRAVE / HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
GARY HARDGRAVE
4BC radio Brisbane
RESPONDS :
WAITING
STOP PRESS!!!
Has Hank hired lawyers ?

Clayton Utz Lawyers Sydney (famed for shredding evidence) seems to have taken a serious interest in this website....3 Aug to 30 Aug :-)
THE LOG (updated 5 September 2011) :

DATE : 19 July 2011
CONTACTING CENTRELINK IS A HEALTH HAZARD !!!
RE : HOW TO SPOIL A PERSONS DAY - comment (11 July 2011)
I have a problem with moderate high blood pressure. Last time I contacted Centrelink and had to suffer the IDIOT robot and IDIOT human I measured my blood pressure, and it was 194 / 142, which is frightening!!

I consider that contacting Centrelink is a HEALTH HAZARD!!!

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE

HANK RESPONDS :
WAITING
 
COMMENT - 23 July 2011 RE: CONTACTING CENTRELINK IS A HEALTH HAZARD (19 July 2011)
*
I had to return a rent certificate form within 14 days to Centrelink (hereinafter referred to as "C").
On the 14th day I hand delivered the form to the C office (30 minute drive in a borrowed car) with the required copy of my rental lease per requirement of the form (C already had 3 copies of the lease agreement that I had previously supplied).
Some PRICK (with an apparent chip on his shoulder) told me that as my lease agreement was 3 years old I needed to get my landlord to sign the certificate, the landlord was living 3 hours drive away.
There was NO requirement on the certificate for this to happen, but he would not accept the certificate.
After some heated conversation, I walked out of the C's office.
I was so pissed off I couldn't find the car!!
I thought I was having a bloody stroke or something!!

Well after about 20 minutes of wandering around I found the car and drove home.
I rang the C complaint number to ask why C can't design a form that is competent.
After ROBOTS... the C lady told me "I don't know" but I can see your dilemma.
Accordingly, my rent assistance was to be cut off for non return of a "properly completed form".
However the manager of the particular C office contacted me, was quite helpful, and a resolution was arrived at.
MORAL OF THE STORY
Centrelink can be a HEALTH HAZARD!!!
 
DATE : 19 July 2011
CENTRELINK DISCRIMINATION from ORIGINAL POST @ NOT GOOD ENOUGH
Why is it that if you find yourself unemployed but with a Mortgage - you receive NO EXTRA HELP from Centrelink, but if you are unemployed and renting a place, you can receive a Rental Allowance Payment on top of the normal weekly benefit?? I did write to the Federal Minister responsible for Centrelink asking why Home-Buyers were discriminated against - surprise, surprise, I never received a response!! I'm now at the stage where my house is on the market - once it does sell and I rent someplace - I will then receive Rental Assistance?? Is the system crazy, or is it me :-(( ??
ORIGINAL POST with many responses @ NOT GOOD ENOUGH

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 11 July 2011
HOW TO SPOIL A PERSONS DAY
I am 63 years old this month and have a job capacity assessment of 8 to 14 hours per week. I earn $144-00 per fortnight which is declared to Centrelink (now known as HUMAN SERVICES). I actually spend most of my time 7 days a week trying to improve that income and just this morning as part of my work commitment had to get up at 2-30am and drive for 5 hours.

A couple of weeks ago Centrelink informed me in writing that my fortnightly income was now $156-45. No reason or information was provided for this increase and I do not in fact receive that increase. I thought what the hell, it's not worth ringing up to try and find out the reason, as from previous experience, I found that ringing Centrelink is worse than ringing Telstra.

I declared the $144-00 on my subsequent income statement (as I had done many many times previously), and for some reason unknown to me Centrelink underpayed me around $70-00 from the previous fortnight.

OK, I have to take the plunge and ring Centrelink to find out what is going on. The only land line phone available to me is the business phone of my employer. As I understand it, mobiles do not get to use the Centrelink 13 number for free.

Well when I ring, a recorded political message tells me ALL ABOUT the new carbon tax and that I may get $300 in 12 months time (as if I care), and as if I have not heard enough of this political bullshit already on the TV and radio. I then have to voice in my CRN to a ROBOT which then asks me a series of questions. Trouble is the idiot ROBOT does not seem to have the ability to understand english until you repeatedly scream the answer at it.

Next I am put through a series of sub directory options which have no relevance to my reason for ringing and after screaming again at the ROBOT I am told there is a 10 minute delay to speak to a HUMAN, I have now been on the BUSINESS phone for 10 minutes.

After being primed by the ROBOT and being on hold for 12 minutes (that's 22 minutes on the BUSINESS phone), I get to speak to a HUMAN that informs me that my fortnightly income is now $300-45 (despite the Centrelink written statement AS AT TODAY, that it is $156-45) but cannot explain how it has risen to the $300-45 amount from $144-00 and suggests that I should do a Freedom of Information request to find out why. I stated to the HUMAN that a FoI request is ridiculous and that Centrelink has a duty to write to me setting out the reasons for my (apparantly deemed) increase in income. The HUMAN tells me that I should request the written statement from... Centrelink, I said but that is what I am doing NOW, that is why I am ringing YOU, don't you understand that!!!

Apparently the HUMAN did not understand as there was no offer made to provide me with a written explanation. During all this crap and after a total of 29 minutes on the BUSINESS phone I had detected 2 incoming BUSINESS calls which could not be answered as I was on the phone to... CENTRELINK.

Well the washup of all that was I was totally pissed off, my day was spoilt which did nothing for my medical depression and my employer lost 2 potential customers. In frustration I verbally requested a Centrelink Review, in order to try and get something in writing, whether that will happen is unknown.

Centrelink, you a bunch of f%*(@wits, if you don't want people ringing you just say so instead of employing IDIOT ROBOTS and IDIOT HUMANS.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
MESSAGE FROM HankJongen.com
TO :
Hank Jongen public servant, General Manager (Communication) of the Centrelink bureaucracy,
AND : the GEEZERS at PARLIAMENT of AUSTALIA @ http://www.aph.gov.au, (taken from IP addresses) who monitor this website.
You are always welcome to CONTACT this website to find out more personal details regarding the people who post comments.
DATE : 10 June 2011
Just want an explanation as to why I can not qualify for a temporary disability/sickness. Have been actively looking for employment and this includes studies etc to enter different work areas, but classed as unemployable by employers (they are too scared to employ me because of existing injuries and arthritic lumbar) centrelink staff say to "lie about or hide" the physical if possible ha what a joke even the S/R Naprosen doesnt stop the pain and not to mention weakness in the legs oh and I am also on 20-40mg Aropax for depression and anxiety - I have had a spat of two years off and on of self harm. 

I am paying out of my newstart allowance for my education support cert III in full as I am apparently 'skilled' due to the fact that I already have a cert III in retail supervision that is over six years old and in order to see the specialist now instead of five years down the road on public health I have opted to pay the private fee with medicare rebate claim, this means that I have to save money to get to Melbourne from Gippsland by the morning appointment time as the specialist is working in the hospital in the afternoons, driving myself is definately not an option as the nerve damage in the lumbar region has caused my leg to spasm violently on many occassions and has interferred with sleep for over two years. 

Having browsed through some of the other posts it seems that you will listen to your Business Union partners and others that have vested interests in Centrelink before you make decisions that adhere to Human Rights charter, I don't mean to insult you but as the face person for Centrelink people would really appreciate a legal and informed response to their questions especially in light of knowing that others have received disability/sickness benefits on a permanent basis for much less .... in particular in Gippsland it is common for many on disabiltiy to also be SCRIPT junkies???? a mental illness that is CHOOSEN by the person, they then go on to spend ALL their benfits on the scripts while their children are shoved back and forth through the disgraceful system that is DHS child protection services which in turn produces future problems. On top of all this I am also searching for my biological fathers family as I have to get a birth certificate, being that he was part indigenous it is proving a bit more difficult than usual.....I have to go through the Dept. of Immigration and pay for a certificate to prove that I was born here in Australia and that I am an Australian by birth? 
 
Mr Jongen, I need to know how would you manage on a daily basis if the above was your daily life for the past five years, would you manage to be emotionally stronger than I to be able to get up in the morning and face yet another day of pain, running around and studying on top of appointments etc, have you ever experienced a full anxiety attack and are you aware that the physical rammifications of it? Have you ever sat down in your bedroom with a razor blade and systematically cut yourself to relieve the emotional pain you feel that comes from yet another failure in life, you cut because it is the ONLY form of control you have left - physical pain obliterates the mental anguish for a short time. 

SIGNED : Dianne
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
MESSAGE FROM HankJongen.com TO : Hank Jongen public servant, General Manager (Communication) of the Centrelink bureaucracy,
You are always welcome to CONTACT this website to find out more personal details regarding the people who post comments.
Good on you HankJongen.com Some great work you are doing and fills a bit a big gap left when Centreflunk.com closed down. If you ever hear of Jason Pickett, tell him I miss him and his work, he always showed Hank in a Nazi uniform and was hounded off the internet by Centrelink lawyers, so keep safe HankJongen.com and great work from a kindred spirit. I added a link to you site from my Centrelink page. Please Let me know if Jason is around. http://www.hereticpress.com/Dogstar/NoCourt/Docs/CSA.html
Regards,
Tim Anderson
DATE : 5 April 2011
Hank, I don't know if you care or not, I know you have to make yourself look good on TV, But I am a guy on disability support pension, and I have been on it since 1994, I am capable of doing some type of work but i got into trouble with the police over 25 years ago, I was imprisioned and paid my debt, and I have been paying for it ever since, each time I am able to get myself a job it lasts for a very short time until the police report comes in and then I am out the door, I have emailed tony abbott and joe hockey about this and did not even get a reply from the ignorant bastards, These emails are going to be forwarded on to today tonight because i am sure you don't give a rats about people like me, I thank you.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
CentreLeaks
CENTRELINK'S INTERNAL e-Reference DOCUMENT
ASSESSING SOLE TRADER INCOME / HOBBY INCOME
Hank,
1. What laws of Parliament, give Centrelink the right to deny hobbyists the right to deduct expenses from the income derived?
2. Why isn't this information published on Centrelink's website?
3. Doesn't screwing people and discouraging hobbies only encourage people to have to cheat to survive?
DATE : 26 March 2011
I publicly put this to Hank Jongen on this forum. On a recent Today Tonight program I'm sure you made a comment about a man on disability stating that because he could almost dance that meant he wasn't eligible for the disability pension.  
 
I found your comments offensive to say the least. I interpreted your statement that basically if a person can walk, dance then they shouldn't be on disability support. Thats wrong and the DSP is there for people who cannot work a certain amount of hours and their health holds them back from doing it full time and the public were not informed of that. 
 
Injuries are not always visible to the naked eye nor are people aware of the type of pain relief drugs that people take and that must be taken into account. I'm sure genuine cases will be reported and then the poor bastards will have to explain to your (NON medical) investigators that they are legit cases. What an awful position to place people in. 
 
Hank I am aware of a case where the tip off stated that a person didn't have legit injuries because they were going to the gym and exercising. Well considering it was part of their rehabilitation program I hope they were going to the gym. So can you see if you put out there the wrong information the public will grab it and start reporting people who may very well be innocent. 
 
You dear sir have a duty of care in your position so be very careful with how you do put that information out there in the public domain. I couldn't believe that a man in your position could say such a thing like that. You need to retract your comments.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 17 March 2011
Dear Hank,
I have had Metastatic Melanoma for over 20 months now and my Disabilty claim has been rejected and with my appeal I am continuely being stuffed around by your Review officer Mark Felton who just can't make a decision even though I have sent medical evidence by 4 doctors that I can "Never work again". Why do you treat people with cancer, as I have noticed, like this. You all should be ashamed of your selves.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING

The Commonwealth Ombudsman has given the welfare payment agency Centrelink a bad report card.
Prompted by thousands of complaints to his office, the Ombudsman has taken a detailed look and identified "systemic weaknesses", including Centrelink not telling clients whether they had their benefits cut or even if they owe money..... many thousands of Centrelink clients who've complained of arbitrary withdrawal of benefits, or imposition of conditions or changes or reporting requirements - all of which have proved to be invalid.
FULL ABC STORY HERE


OMBUDSMAN REPORTS
DATE : 15 February 2011
My name is Jan(57yo), and I care for my 89yo mother, I also work a casual job (rostered on for 12.5 hrs per week). I do this despite several chronic diseases and being in severe pain all the time. My total income is less than $30,000 and I have a mortgage.

The government cannot ensure I receive adeqate health care (cannot get surgery for severe bunion and hip replacement, and they don't want me to have pain relief either). But, I have accepted that as my lot. 

However, the one luxury we have is watching our favourite shows on tv. So, with the introduction of digital tv, it now appears centrelink has taken away my chance of government assistance with switchover. I tested my eligibility for assistance on the centrelink website some months ago, and I was informed that I was not eligible, but have since received 2 letters for myself, and 2 letters for my mother saying we may be eligible for assistance. I rang today to find out about it, only to be told, yes we are eligible, BUT because I acted on the false information from the centrelink website, and bought a tv and had a new antenna installed, I had nullified my eligibility. THANK YOU CENTRELINK. YOU ARE GOOD AT GETTING IT WRONG.
 
But then again, it is like services for the aged, not there, just a lot of talk, NO respite available, NO real help for carers (even HACC supervisors tell you they are not a cleaning service). 

I guess I go back to the only thing I can trust, WE ARE ON OUR OWN, NO ONE IS GOING TO DO IT FOR US, WE HAVE TO TAKE CARE OF OURSELVES. 

So if you are not able to do what you say, please don't say it!!!! Sick of all the broken promises and lies!!!! Those who get help are few and far between, just so you can spread that you are doing something. Why weren't all who qualified given help, just one more bungle after another one would think.

Response PLEASE!!! 

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 8 February 2011
Hank, My daughter who is 18yrs old has just finished her yr 12 and has informed me that she intends studying at James Cook University in Cairns she leaves home in Darwin on Saturday. My wife's and my combined income is $136,000 per year i have 3 other children and i have just purchased a house in Darwin and have a large mortgage, My daughter applied for youth allowance and has been rejected because we earn too much.

My daughter is 18 she is an adult we don't get any support from centrelink for her so why isn't she entitled for youth allowance i can't afford to help her out, looking at guidelines for youth allowance it states combinded income to be $150,000 no wonder kids today don't want to work.

SIGNED : Michael Mcclellan

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 6 February 2011
Cus has updated his original complaint ignored by Hank:
".....typical bureaucratic whitewash of cus's complaints, by preferring to believe the derogatory fabrications and falsities told by a SAEP employment consultant (flying the Job Services Australia banner) by the name of Neville Wallace (SAEP's Nambour office). When cus complained to SAEP and required rectification of the fabricated, false and derogatory comments entered onto cus's file by Wallace, a letter from SAEP's lawyer MARSH MAHER, politely told cus to "SOD OFF" in lawyer lingo." - UPDATED COMPLAINT HERE

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 5 February 2011
Submitted by anonymous :
"If you can control a man's thinking, you do not have to worry about his actions. When you determine what a man shall think you do not have to concern yourself about what he will do. If you make a man feel that he is inferior, you do not have to compel him to accept an inferior status, for he will seek it himself. If you make a man think that he is justly an outcast, you do not have to order him to the back door. He will go without being told; and if there is no back door, his very nature will demand one."
George G. Woodson

"Character is something each one of us must build for himself, out of the laws of God and nature, the examples of others, and - most of all - out of the trials and errors of daily life. Character is the total of thousands of small daily strivings to live up to the best that is in us. Character is the final decision to reject whatever is demeaning to oneself and others and with confidence and honesty to choose the right."
General Arthur G. Trudeau

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 17 January 2011
Centrelink advises ill costomer that they can still recieve disabilty pension if they return to work for only15 hrs per wk max and have a letter to say so , customer changes their permanent wk roster to meet said requirements and so if able to return to wrk has now lost their weekends and would have to wrk for same time half the pay and centrelink then rejected ssaid claim anyway?

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 21 December 2010
Dear Hank, 
I started a claim for Newstart allowance on 22/11/2010 this year in Glen Waverley, Vic. It was there that I used the phone to have my 'first contact conversation'.  
 
I went into the Springvale office later that week to hand in the appropriate paperwork. I was then told that my ex employers were to send a separation certificate.  
 
I received a letter from centrelink on 13/12/2010 dated 09/12/2010 stating that my claim for newstart had been rejected because the appropriate paperwork had not been received. I then rang cventrelink that day to see what paperwork had not been received, with Olivia stating that one of employment separation certificates had not been sent by my old employer. She also told me that the faxes that I had sent through, were received by centrelink, but not by the woman that was dealing with my claim. I offered to give a scanned copy of the separation certificate that my ex employer had emailed me, to be told that that was no good as it wasn't the original. 
 
I rang my old employers to find that they had kept the original on file, which they then said they were going to send through the mail to me. I rang centrelink back again that day, to say that the certificate was to be sent in the mail, and that I would bring it in as soon as I had it. Brent also told me that the copy of the separation would be acceptable as centrelink could ring my old employers for its verification. 
 
I asked Brent whether or not I would still be backpaid from the original date (22/11/2010) to which he replied that I had 13 weeks from that date to have all the information in, so that I could be packpaid. 
 
I went into the Springvale office on the 20/12/2010 to hand in the scanned copy, to which they told me that I was to have my first contact conversation again. Whilst on the phone, I once again asked about backpay to which he said that I wouldn't be. He organised for someone to call me back within the next 48 hours to have the first contact conversation again.  
 
i received a phonecall from centrelink today for that conversation, to which she has now told me that it is up to the woman who is dealing with my claim as to whether or not I will be backpaid. 
 
So overall, I have $0.29 in my bank account, and have had no credits coming into my bank accounts for the last month because of paperwork that I had no control over. And through different stories from different employees of centrelink I am left confused as to what is appropriate action for me. I could have had the paperwork in earlier if I had known they could ring for verification, I also have no idea where I stand with being back paid from the first date of contact with centrelink. 
 
If you could please enlighten me with some information as to where I stand, or at least the legislation that I can read over because this is all very frustrating. 
 
Thank you for your time Mr Jongen 
Name Withheld

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 3 November 2010
Don't expect this website to remain up for long. A good example is the centreflunk website [now closed but see YouTube's - centreflunk.com] that they have continually tried to shutdown. How unfortunate though that some comments can be viewed through google cache. I am now out of pocket due to centrelink bungling and am now required to pay a sum of money to debt collectors who decided to give notice by mail sent on a friday only to be received the following week on wednesday giving me only 2 days to pay up! F%^!$ you centrelink and every other puritan who believe they are doing no wrong!

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
FROM YOUTUBE
How Centrelink's "we are right" attitude, lack of due process & belligerence, CAN extinguish a person's fire in the belly.
   
DATE : 28 October 2010
Hi MY name is Kaylie and i have worked most my life, I have two children aged 16 and 12, I do not get any support with my 16 year old from centrelink as she has left school due to some very unfortunate events. My complaint is I was taken in to hospital in mid september 2010 for an emergency operation and at the moment can not work, I rang centrelink to see what I could claim untill I was able to go back to work and was told to claim sickness benefits which i did, after taking in forms and going to appointments at the Broadmeadows office while being unwell I still have not received a single cent from them, I would like to know how I am suppose to support my children and pay rent with no money apart from FTB for my son which is not a lot, pay my car rego next week when they tell me it will take untill at least 31st of October to process this payment. I went to my local member of parliament yesterday to see what they could do and was told that they were all in Canberra and nothing could be done to help me. If I did not have my childrens Grandparents who have helped me to no end as it is there deceased sons children I am raising I dont know what would of happend to us. Hank can you please tell me what I can do to get this payment started and quickly. I am going back to work probably in Jan next year and have no sick leave left or anything as my position is perm part time. What am I supposed to do??????

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 24 October 2010
My child lives with the father less than 30% of the time the other 70% is spent with friends. Yet because no-one applies to Centrelink for the 70% the father is given 100% Our other child is with me 100% 24/7 yet because of the new aligned care rules I am expected to pay Child Support . Essentially on my minimum clerks wage which isn't enough to get off the single pension I'm expected to support the children 170% and pay him for having 30%. I'm told I cannot object to his level of care because I have 0%. Fraud is encouraged by Centrelink!

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 13 August 2010
Unsure if you are able to help me but I'm almost at my wits end i feel i have exhausted all available avenues to resolve my problems. I'm a single mum, I work part time.My story is very complicated so i will try to sum it up briefly Centrelink made an error in 2005 that i have finally had amended through an AAT hearing in April this year. I have been made pay child support for the past 6 years for my sons who i have a share care arrangement with their father who doesn't work despite being an A grade electrician. I recently used the AAT's decision in the Centrelink case for CSA to review my child support case {for the 3rd time] CSA finally agreed that i should not have to pay any money to my ex. When i asked about the approx $6000 i have already paid the response was there is nothing i can do about that. Today i went to do my tax return and because Centrelink paid me 22mths backpay in the 1 financial year instead of over the tax years it should have been paid it has put me into a higher tax bracket....I have spoke to both Centrelink and Taxation and apparently it can't be altered. Also today in the mail i received a letter of rejection for a claim for compensation for the Centrelink bungle.... Being a parent is the hardest job anyone could undertake Being a single parent has other challenges over the past 5 years i have had VERY little government support : Together with my Centrelink issues and CSA I am left wondering is there any Government agencies actually out there to assist single mums who wants the best for her family? I really don't feel I've had a FAIR GO!

I would more than welcome the opportunity to discuss my situation further with you or if you have any suggestions for me get some further advice i would truly appreciate it.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
DATE : 9 August 2010
I would like to know whose bright idea it was to change the eligibility criteria for youth allowance. I have supported myself through my university studies, sometimes working two jobs, and am now looking at 14 weeks of unpaid placement as part of my course. Since the rules were changed, I would've had to prove I was independent by working 30 HOURS A WEEK!! During a FULL-TIME UNIVERSITY COURSE!! Where is the logic inherent in that??? I am so beyond irritated because I have never claimed benefits in my life and have taken pride in the fact that I could support myself capably. However, with this placement coming up, there is no way I can support myself. I would've qualified easily under previous criteria but now that my parents have to provide their income details (which is fine because they haven't earned over $150k collectively), this will take forever... How can anyone justify this criteria? Why am I killing myself working and studying all through the week while there are others out there claiming YA under the old criteria and not working/doing cash in hand jobs? This is absolute and utter crap and I am appalled. It's nice to know whenever you need the tiniest bit of support, you can't get it.

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
PUBLICATION DATE : 22 July 2010
Recently I visited the Centre Link office in Benalla, to see if my son might qualify for youth allowance. As it was my lunch hour I had limited time. I took a queuing ticket and commenced to wait. I spent my whole lunch time waiting, then had to leave as the queue had barely moved. In the time I spent waiting, I was upset to observe that there were about double the number of customers to seats. There was nothing to 'welcome' people or create a pleasant atmosphere. I found the waiting room created a negative environment for people who looked disenfranchised from society. I believe it is important to provide sufficient chairs, reading material, pictures on the walls, etc, as one would expect in other waiting rooms. Surely we can do better for unemployed people to help then feel valued by our society.
SIGNED : Rhona Rose
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :
WAITING
PUBLICATION DATE : 22 June 2010
Hello I have a complaint about how my situation is being handled at the moment, I was requested verbally to bring in proof of ID although I have been a client with centrelink for the past 12 years, a licence was not sufficient and I expressed to the worker that I wasn't in possession of a birth certificate and would have to order one, I was given till the 10th of June to provide one, the worker said if I had any troubles getting that by the due time to ring and they would extend the time I had, I had a baby on the 7th of May via a c section and had serious complication including wound breakdown which rendered me bed ridden for quite sometime, as I do not have a credit card or a check book I was unable to order a birth certificate and due to my condition honestly for a period during that time I had forgotten all about it however I remembered prior to the deadline and rang centrelink on the 9th of June and requested extra time only to be told I had already been cancelled off my payment, I explained that I had been given till the 10th and also never received any letters or reminders stating that my payment would be cut off if this wasnt supplied. I have since rang again and reached a very helpful person who told me that centrelink can request to look at my original documents that were handed in when I first enrolled with centrelink to see proof of birth or alternativly centrelink can ring births deaths and marriages to confirm that I exist, yet nothing has happened and I am still not back on payments, this is the 3rd time in as many months that I have been cut off payments due to incorrect information, and to top it off I received a debt for the payments I received 2 weeks prior to giving birth because I didnt look for work, I have been told that this can be corrected easily however I dont believe I should have received the debt in the first place, I have till monday to correct this problem with my payment or I will not be paid and neither will my rent or will food be able to be brought, I have a 6yr old at school and a baby at home who both require me to be able to pay for the roof over there head and the food in there stomachs, I put in an appeal to explain that I was unable to obtain a birth certificate which can take up to 21 days to receive anyway in the time alloted ( which I was only told that I needed it on the 12th of May ) and the appeal was rejected. I can provide proof of my complications and told that in my appeal yet that was still not good enough. I am not asking for anything extra I only want my payments restored as they should be.

THE QUESTION FROM HankJongen.com TO Hank Jongen @ CENTRELINK IS THIS :

Is Centrelink so stuck up its own backside that it can't sort this type of thing out without being so useless and belligerent?

HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED HERE
HANK RESPONDS :

WAITING

Hank declines to respond

PUBLICATION DATE : 3 May 2010
My grandson who is 13 YO has gone to live with his dad (my son) a couple of months ago (3 Feb 2010), up to today, there has been no payment made to my son, he just keeps getting told they are working on it. The problem is mine also, as I give my son money to help him out until he receives a payment. MY HUSBAND AND I ARE BOTH AGED PENSIONERS, WE HAVE NO ASSETS, LIVE IN A MINISTERY HOME, WHEN IS HE GOING TO BE PAID FOR THIS CHILD?
(name, email & file number witheld from publication but forwarded to Hank)
HANK RESPONDS :

WAITING

Hank declines to respond

PUBLICATION DATE : 13 April 2010
Between April 2002 to November 2008 Centrelink claims I was over paid by $686.74 plus husband a total of $1,373.48, debt number m113773. In 2002 we declared our UK pensions, & was assured we were well within the safe margin to not affect our age pension. However, Centrelink claims we did not declare my small UK pension. I maintain Centrelink was negligent in somehow our files were mislaid. Mr.Jongen, I would like in black & white exactly when where & how this debt occurred can you help please? (name, email & file number witheld from publication but forwarded to Hank)
HANK RESPONDS :

WAITING

Hank declines to respond

THE SANTA CLAWBACK  
from : The Courier Mail | A Current Affair (ACA) Video | ACA Pension cuts for Christmas?
HANK RESPONDS :
The Rudd Government announced in a great fanfare, its increases to the aged pension.
However in typical political fashion, it failed to adequately communicate its clawback via the Work Bonus legislation introduced at the same time as the pension increase. The result was substantial confusion in the community.
NOT REQUIRED
as the Work Bonus legislation is fairly clear
THE DEATH BED  
from Channel 7 Today Tonight : FULL STORY HERE
HANK RESPONDS :
THE QUESTIONS FOR HANK : Questions emailed to Hank at hank.jongen@centrelink.gov.au on 4 Feb 2010.
Hank, please identify the laws (i.e. relevant sections of relevant legislation) as set down by Parliament:
that requires a person to make a serial application for jobs that the person cannot even get an interview for, thereby wasting the time of these persons and in particular the employers they have to approach;
that requires persons terminally ill on their death beds to be assessed with a job capacity of 15 to 22 hours per week;
that requires person terminally ill on their death beds to have to serially apply for jobs;
causing the appalling circumstances of refusal to provide carer allowances.


WAITING

As at 22 July 2010 Hank's Centrelink has viewed this page approximately 103 times since 4 Feb 2010.
Unfortunately Hank seems to be declining to respond.
THE CUS - Customer ref : 702294637K, affectionately referred to by Centrelink as "cus".
HANK RESPONDS :
Updated : 6 February 2011
Cus is 61 years old (now 62), has several medical conditions and consequently is virtually unemployable. Cus is assessed by a job capacity assessment (JCA) of having an 8 hours per week job capacity. Cus has achieved that and does work 8 hours per week in paid employment. Because cus's JCA says he is also capable of achieving 15 to 22 work per week with "intervention", cus is sent along by Centrelink to Salvation Army Employment Plus (SAEP) for some "intervention".

SAEP treats cus like a delinquent child and says that he should go and volunteer to sort second hand clothes so as to pay back society for Centrelink support.

Cus fails to see how sorting second hand clothes will assist him achieving his employment goal and become "self-sufficient". Cus also finds the implication by SAEP that he does not already perform voluntary work, to be offensive.

Further, SAEP inflicts a substantial amount of veiled insults on cus and cus is refused reasons for decisions because according to SAEP, it is not instructed by Centrelink but by the Department of Education Employment and Workplace Relations (DEEWR) and cus should complain there. Cus did that, and DEEWR amongst other things told cus to go and get a doctors certificate to combat any ill health aggravated by SAEP, Centrelink or DEEWR, and conducted a typical bureaucratic whitewash of cus's complaints, by preferring to believe the derogatory fabrications and falsities told by a SAEP employment consultant (flying the Job Services Australia banner) by the name of Neville Wallace (SAEP's Nambour office). When cus complained to SAEP and required rectification of the fabricated, false and derogatory comments entered onto cus's file by Wallace, a letter from SAEP's lawyer MARSH MAHER, politely told cus to "SOD OFF" in lawyer lingo.

However all this, is an unresolved saga that seems not to be in Hank Jongen's jurisdiction, as Centrelink chooses to buck pass the matter onto DEEWR.

Problem for cus is that he is determined to be "self-sufficient" into his retirement years which is in line with Centrelink's mission statement (as above), and in addition to the 8 hours per week work performed, because of the extremely flexible working conditions cus performs up to an additional 30 hours per week unpaid work for his employer. This is not revenue raising work but business development work and provides cus with work experience so as to eventually increase the revenue and profit of his employer and keep cus in touch with the work force while providing cus with personal development. In return his employer guarantees to increase the hours of permanent paid employment to cus in a ratio that is equal to the increased profit margin.

Because of the flexible hours, cus works 7 days a week at achieving this employment goal and in his enthusiasm has even launched consumer protection legal proceedings in the Federal Magistrates Court against a competitor of his employer, to further that goal.

However SAEP's "intervention" sees all this extra work and legal proceedings as cus's hobby and refuses to support cus to further his goal. Consequently, along with the SAEP insults and hindrance, cus is required to apply for jobs that he is never going to get and because of that cus appeals to the Social Security Appeals Tribunal (SSAT). Cus says the SSAT acted like attack dogs towards him, were not interested in the appeal issues before the 3 person Tribunal, but were more interested in chastising cus for being long term unemployed.

According to cus, a particular member of the Tribunal named Ms Wilhelmina McCartney (or Willy as cus was informed) bore a stunning resemblance in appearance and attitude to Barbara in the ANZ comedy TV commercial.

As a result of all this and more, cus has had to appeal to the Administrative Appeals Tribunal (AAT file number 2009/5878) and cus's medical condition has deteriorated as a direct result of all this drama. Consequently cus is now under a medical certificate declaring him totally unfit for work.

The washup is.... Centrelink's forced "intervention" is a bloody disaster for cus but of course, Centrelink doesn't see it that way.

Cus manages to retain some fire in the belly, despite the best attempts of Centrelink & Salvation Army Employment Plus to extinguish it.

Currently, cus is re-assigned to a Job Services Australia agent for Centrelink (not the Salvation Army) who is quite reasonable and understanding of cus's situation, however cus waits in trepidation to the whims of the Centrelink bureaucracy, while trying to achieve his employment goals and get the fabricated, false and derogatory elements of his file rectified.

THE QUESTIONS FOR HANK : Questions emailed to Hank at hank.jongen@centrelink.gov.au on 4 Feb 2010.
Cus acknowledges he has to satisfy Centrelink's Activity Test and section 601 of the Social Security Act states:
(1)  Subject to subsections (1A) and (5), a person satisfies the activity test in respect of a period if the person satisfies the Secretary that, throughout the period, the person is:
                     (a)  actively seeking; and
                     (b)  willing to undertake;
paid work in Australia, other than paid work that is unsuitable to be undertaken by the person.
JUSTICE TAMBERLIN DEFINITION OF THE ACTIVITY TEST
"In my view, the requirement in s 522 [superseded by s 601] that a claimant actively seek paid work, calls for a claimant to make a genuine positive effort to secure work......"
Hank, please identify the laws (i.e. relevant sections of relevant legislation) as set down by Parliament:
that requires a refusal to accept that the additional 30 hours unpaid work by cus, satisfies the Activity Test according to the definition of Justice Tamberlin;
that requires cus to apply for jobs he is never going to get, thereby wasting the time of cus and the employers he has to approach;
that requires the "intervention" as described above;
that requires cus to be treated in such a degrading and insulting way that in fact hinders cus's employment goal, self-sufficiency goal and deteriorates his medical condition.
And finally:
how does the conduct of Centrelink and SAEP assist cus to achieve "self-suffiency"?

WAITING
As at 22 July 2010 Hank's Centrelink has viewed this page approximately 103 times since 4 Feb 2010.
Unfortunately Hank seems to be declining to respond.
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